FAQ

Where are you located?

We are located at 243 Greenwood Avenue, just across the street from the north end of Greenwood Park!

Is there parking?

There is street parking available.      

I want to colour my hair, but I’m not sure what I should book?

Daughter of Oz Salon is happy to offer complimentary colour consultations! Please call the salon or book online to discuss any questions you have about your hair before scheduling your appointment.

Can you tell me how much my services will be over the phone or by email?

Every head of hair and appointment is unique- therefore we do not give prices over the phone or by email, but we are happy to offer a complimentary consultation where we can discuss pricing!

Do you take walk-ins?

At this time we are appointment only.

I’d like to book an appointment, but I don’t see any available times that work with my schedule, what should I do?

Our online booking system provides the most up-to-date information based on available appointment times, however we do offer guests the opportunity to be added to our cancellation list available on our Vagaro booking page.

Will I receive any appointment reminders?

Yes! You will receive a reminder via email, text message or both (based on your Vagaro account preferences) ONE week prior to your appointment, and another one 24 hours before your scheduled time.

Do I have to confirm my appointment?

We consider all appointments confirmed as soon as they are made, but we do ask that you confirm your appointment when you’ve received the request to do so (one week prior to your scheduled time).

I need to cancel/change my appointment, but I have less than 48 hours until the scheduled time, what do I do?

At Daughter of Oz, we value your time and appreciate your trust. To ensure the best experience for all of our clients and to continue supporting our mission as a living wage employer, we kindly ask for your understanding and cooperation with the following policies:

Rescheduling within 24 hours: A 20% rescheduling fee will be applied for changes made within 24 hours of your appointment.

Same-day cancellations and no-shows: A 50% charge of the scheduled service will be applied for same-day cancellations or missed appointments.

These fees help us maintain sustainable business practices, ensure fair compensation for our team, and create an inclusive, supportive environment for both clients and staff. We sincerely appreciate your support and understanding!

I’m going to be late to my haircut appointment, what should I do?

Please call the salon as soon as you know you’re running late. If you’re running over 15 minutes behind, we do ask that you reschedule your appoint to ensure that there is enough time to give you a great haircut!

I’m going to be late for my colour appointment, what should I do?

Please call the salon as soon as you know you’re running late. We will try our best to honour your existing colour requests, but some changes may be necessary depending on how much time is available once you’ve arrived for your appointment.

How can I pay for my services?

We accept debit and all major credit cards (Mastercard, Visa, AMEX).  

Do you have gift certificates?

We do! And they’re pretty :)